I have to say, I love Clarks shoes. They are the most comfortable shoe I have ever worn. I learned about them from my grandmother, who has great taste in shoes. Yesterday, I was getting something out of the pantry and when I stepped back, I noticed that the middle -inbetween-you-toes part of my flips broke! I couldn't believe it! Clarks are supposed to be really well made. I had just gotten these flips back in August (I bought them on sale for like $30) and had only worn them about a dozen times. I decided I should go to the website and see what they say about repair and whatnot. It basically said that they don't repair, only replace. Well, I called the number today and spoke to a very nice Jersey woman and she had me go on the website and pick out a new pair! How awesome is that?? I got to pick out a new pair of 74$ flipflops for free!! And they are being shipped to my house by friday! I am so happy with this company.. it's nice to know that they stand by thier product. Oh, the bonus is that she's not making me mail back my broken pair (which they usually do), so I am going to take them to a shoe repairman and have them fixed! It's a win/win for me today! Yay!